Frequently Asked Questions
What materials are LightHeart Tents made from?
LightHeart Tents are made of 1.1 oz. sil-nylon (silicone impregnated ripstop nylon). Windows and doors are nylon no-seeum mesh.
Can I return the tent if I don’t like it?
Yes. Tents in NEW condition may be returned within 30 days for a full refund. When returned, the tent will be checked over to make sure it has not been set up outside, once checked a refund will be made through PayPal. If YOU seam seal a tent it is not refundable. If WE seam seal the tent for you it is fully refundable within 30 days of receipt.
Does the tent come with poles and stakes?
No. LightHeart Tents uses trekking poles for set up rather than traditional tent poles. Trekking poles are not provided with the tent. A lightweight plastic ridge pole is included with the tent. The tent comes with tie-out cord and a stuff sack. Separate tent poles are available for purchase.
Is a footprint available for the tent?
Yes. We offer a Tyvek® ground cloth cut just slightly smaller than the floor of the tent.
How are trekking poles used to set up the tent?
Please read the setup instructions provided with the tent or watch the set up vieos on this website. The trekking poles should be extended to 125-130 cm. Care should be taken when inserting the tips of the poles into the ends of the lightweight plastic ridge pole because damage to the tent could occur if the tip was to come out.
Is Sil-Nylon waterproof?
Yes, sil-nylon is extremely waterproof. All LightHeart Gear tents are made with sil-nylon that has a hydrostatic head of over 3500 mm water. This fabric is custom made to myt specifications.
Does the tent need to be seam sealed?
Yes. Seam sealing instructions are provided with the tent. We offer McNett Sil-Net seam sealer for sale, and will also seam seal the tent for you for an additional fee.
Is the rain fly removable?
No, the rain fly on all LightHeart Tents is attached to the body of the tent.
Can I cook inside the tent? The vestibule?
NO. Sil-nylon like any other fabric is flammable. It is not recommended that you cook inside the tent or vestibule. Carbon monoxide poisoning can occur this way and potentially cause death. Extreme caution should be used when an open flame is near the tent.
If you are on a long Thru hike, and your tent needs to be repaired, we can ship a loaner tent to you (for a $200.00 refundable deposit). Once you get the loaner tent, ship your tent to us, we will repair it and then ship it back. Once you receive your tent back, you must then return the loaner within 2 weeks of when your tent was returned to you for a refund (minus the cost of shipping only). If you hold on to the loaner for a longer period of time, you will be charged a rental fee of $15.00/ week. If we are repairing a cuben fiber tent, your loaner tent will be a silnylon tent. Loaner tents are slightly used tents, but will be clean when shipped out.
- TENTS MUST BE CLEAN when mailed back for repairs. I cannot / will not repair a dirty tent. This would damage the sewing machines. If you ship a dirty tent for repairs, it will be returned to you - at your cost for cleaning without being repaired. Silnylon tents can be put in any washing machine will a small amount of mild detergent and washed in cold water on a gentle cycle. Hang them out (or set them up) to dry. Do NOT put tents in the dryer. Cuben fiber tents - should be hosed down and brushed out to clean.
- Most but not all tent repairs are free - you just pay for the shipping. This is determined by what and how the tent was damaged, and the extent of repairs needed. Feel free to call or email with any questions prior to shipping your tent for repairs.
- Please print out and sign this form and include it with your tent.