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LightHeart Gear products are fully guaranteed against defects in material and workmanship. Items in new condition may be returned for any reason for a full refund or replacement within 30 days of purchase.
Seam Sealing Service
For an additional fee we will seam seal Silnylon tents for you. This is done with a liquid silicone based sealer. It is painted on, sometimes it is literally 'finger painted' on. It is not always the neatest job, but the seams are liberally coated. Additionally, 5 stripes of silicone are painted on the floor to provide traction on sil-nylon floors.
Tents needing repairs will need to be mailed back. Tents MUST be clean. If you ship a tent for repair that is full of dirt, you will be assessed a $25.00 fee for cleaning the tent. Dirt cannot get into any sewing machines or damage to equipment can occur. See item number 10 on the FAQ page. You will need to fillout this form to send in with your tent.